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Virtual Gurus •

Virtual Assistant Profile: Valentina Akpan—How AI Became Her Superpower

The first time you meet Valentina Akpan, she greets you with warmth and unwavering eye contact. She speaks with the calm confidence of someone who knows she can solve any problem. But just a few years ago, Valentina’s story looked very different.In 2022, she arrived in Canada from Nigeria with a six-month-old baby in her arms. She was shy, uncertain, and struggling to find work.That single opportunity launched a transformation that would reshape her confidence, her career, and her life.
Virtual Gurus •

My Local Plumber: From Missed Calls to Happy Customers in Just 15 Minutes

For Denise Rodriguez, plumbing isn’t just a business. It is a family tradition. Her grandfather was a plumber, her father followed in his footsteps, and in 1999 she founded her own company, My Local Plumber, in Carrollton, Texas. Today, three of her children have joined the business, keeping that tradition alive.“We’ve grown to 15 employees plus two owners,” says Denise. “We cover a wide range of services. Everything from emergency plumbing calls to bigger repair and installation projects. But t...
Atheer AiR Enterprise •

The Human Contribution to Machine Downtime

In the last 20 years, machines have become 20 times more reliable. The source of machine breakdown has changed from unreliable machines to issues caused by human operator error. These machine operators can’t keep all the knowledge they need in three ring binders as production lines produce more varied products with more complicated machinery. As a result companies are looking to optimize the human contribution to machine downtime with the support they need to do their best work.

Iris Release: Elevated White-Labeling, Advanced Analytics And Remote Control Capabilities >

We’re excited to announce Atheer’s Iris update is now available!

In the Iris release, Atheer focused on elevating the quality of our White labeling experience, expanding our API capabilities to make it easier to integrate Atheer with your existing systems, and providing a Remote Control AirSessions feature to tackle troubleshooting and complex repair for equipment manufacturers. We’ve also introduced AirInsights, our new advanced analytics engine to give you unprecedented real-time visibility i

Fighting The Skills Gap With Continuous Training >

It’s no secret that retirement of skilled workers has created a massive skills gap. According to a new study by Deloitte this crisis could result in 2.1 million unfilled jobs by 2030. But what about the situation right now?

Forbes Magazine noted that “while the pandemic resulted in more unfilled jobs it highlighted how those currently seeking employment frequently lack the required skills”. Manufacturers reported in 2022 that finding the right talent is now 36% harder than it was in 2018. Most
Atheer AiR Enterprise •

Customer Connect

The relationship with a customer is won or lost after the sale, which means solving their problems quickly is crucial. To achieve this, your customer needs the ability to autonomously solve their own problems quickly, or they need to be be confident that your service team can do it for them. Atheer connects that customer and your service team to the information and resources they need to solve problems quickly and maximize the customer experience.

Atheer Customer Connect is an all-in-one app available from your day-to-day devices that elevates the quality of your customer service at every touch point. Prevent issues before they start with digital self-service for scheduled maintenance and troubleshooting guides for common problems. Customers can get immediately connected to remote visual assistance to solve complex issues without having to wait for a technician to arrive. Atheer Customer Connect lowers call center volume, improves contact center productivity, and keeps your machines up and running.

Learn more here: https://www.atheerair.com/customer-connect/
2020 Armor •

2020 Visionary: Anthony Cappello

In 2019, 20/20 Armor embarked on a search for individuals who excelled not only as athletes but as people who genuinely inspire us.


“We were looking for remarkable people,” says 20/20 Armor CEO Ali Ghafour, “people who represent the values of respect, competition, and love of Taekwondo that inspire us in our mission to elevate the sport. We’re calling these individuals our 20/20 Visionaries.”


“Anthony is the sort of person you want your kids to have as a role model,” says Ghafour. “He has
2020 Armor •

2020 Visionary: Master Joseph Santarose

In 2019, 20/20 Armor embarked on a search for individuals who excelled not only as athletes but as people who genuinely inspire us.


“We were looking for remarkable people,” says 20/20 Armor CEO Ali Ghafour, “people who represent the values of respect, integrity, perseverance, self-control and indomitable spirit that inspire us in our mission to elevate the sport. We’re calling these individuals our 20/20 Visionaries.”


Joseph has been in the world of Taekwondo since he was four years old an